Warranty

What is warranted, by whom, and for how long

We provide a 5 years installation and workmanship warranty, and pass through the full manufacturer warranty on every product we supply. All of it sits on top of your rights under the Australian Consumer Law, which cannot be excluded.

Get a written quote Your consumer rights

Warranty cover at a glance

Indicative terms only. The warranty periods and conditions that actually apply to you are the ones named in your written quote and the manufacturer documentation supplied with it.

Item	Typical term	Provided by	What it covers
Installation & workmanship	5 years from Practical Completion	Astrion Energy	Covers the quality of our installation work — mounting, penetrations and weatherproofing, DC and AC wiring, isolation, labelling, switchboard work and commissioning.
Inverters	10 years product warranty (typical)	Manufacturer / Australian importer	Applies unless the manufacturer's datasheet or warranty document states a different term. Where a manufacturer offers longer than 10 years, the longer term applies on their terms.
Batteries	10 years product warranty (typical)	Manufacturer / Australian importer	Battery warranties also carry capacity retention, energy-throughput or cycle conditions. The exact figures for your unit are in the manufacturer's warranty document supplied with your quote.
Solar panels	Product and performance warranty per manufacturer	Manufacturer / Australian importer	Panel product and performance (degradation) terms vary by make and model. Your quote names the manufacturer, model, both warranty terms and the degradation conditions that apply.
Other equipment	As stated in your quote	Manufacturer / Australian importer	Racking, optimisers, EV chargers, heat pumps, monitoring and switchgear carry the manufacturer's own warranty, listed in your quote pack.

How warranties work in practice

Start with us

You do not have to chase a manufacturer. Where you have rights against us as the retailer under the Australian Consumer Law, you can exercise them with us directly. We will diagnose the fault, deal with the manufacturer where a product claim is needed, and carry out the remedy.

What we do on a workmanship claim

Within a reasonable period we will inspect the equipment or works, repair or rectify defective workmanship, replace affected equipment where reasonably required, and re-perform the relevant works where reasonably necessary.

Australian manufacturer and importer contacts

For every major product we supply, your quote or warranty schedule includes the Australian manufacturer, importer, authorised representative or distributor — name, address, phone, email and website — so you can pursue a manufacturer warranty or consumer guarantee even if you cannot reach us. Providing those details does not reduce or transfer our obligations to you.

Documentation you receive

Before installation we provide or make available the manufacturer warranty documentation for all major equipment: panel product and performance warranties, inverter warranty, battery warranty including capacity, cycle or throughput terms, and warranties for other significant equipment.

Make a warranty claim

Call 1300 404 510 or email admin@sunquestsolar.net. Have your address, install date and — if you can — a photo of the fault, the inverter screen or the monitoring app error. We acknowledge claims as soon as reasonably practicable and keep you updated in writing.

Exclusions. To the extent permitted by law, a contractual or manufacturer warranty may not cover a defect caused by wilful damage, misuse, abuse or negligence, operation outside the manufacturer's specifications, unauthorised repairs or modifications, incompatible third-party equipment, failure to operate or maintain the equipment per manufacturer instructions, abnormal operating conditions, events outside our reasonable control, or another exclusion in the manufacturer's own warranty. Nothing in these exclusions limits any consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Australian Consumer Law notice. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with services you may cancel the service contract and obtain a refund for the unused portion, or compensation for its reduced value. For major failures with goods you may be entitled to a refund or replacement. Where a failure is not major, you are entitled to have it remedied within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Questions about warranty cover before you buy?

Ask us to send the exact manufacturer warranty documents for the panels, inverter and battery we're proposing — before you sign anything.

Request a quote